Question 1: How do I get an email account?
Email accounts for all members of the R-MC community are automatically created by ITS and will be sent to you via campus mail. Freshman email will be distributed by the Admissions Office prior to the start of school. Faculty and Staff will receive theirs once they are processed by Human Resources.
Question 2: How can I access my R-MC email remotely?
If you have internet access, type in https://www.outlook.com/go.rmc.edu. You will need to enter your R-MC email username and password.
Question 3: How do I get my computer repaired or College software installed?
All faculty and staff supported computer equipment owned by R-MC is maintained by ITS. You must call (804) 752-8500 to log a service call.
Students can receive limited Ethernet, hardware, and software support. You may bring your computer to the ITS Tech Lab in Copley 209 for service. We provides hardware maintenance and trouble shooting on a limited basis for student owned computers. There are no labor charges, but if replacement parts are needed, it is the responsibility of the student to purchase these items. If computer software becomes corrupt, ITS can only restore software that is provided by the student and any personal data will be lost when the operating system is restored. Students must sign a waiver stating that they fully understand the loss of data.
Question 4: How do I get software installed on my computer?
There are two ways to have supported software installed. The first is to check the R-MC website to see if you can download it yourself. Other supported software can be installed with the assistance of ITS technical staff by coming to Copley 209.
Question 5: I don't have my own computer, what can I do?
There are thirteen laboratories on campus which have computers you can use. The labs in the Copley Science Center and the Library are the most often used for non-class student work and are open most nights until midnight.
Question 6: I have a computer in the residence halls (student) or my on-campus office (faculty/staff), how do I get it connected to the network?
If you're a student and you live on campus, there is a network connection in your room which allows you to directly connect to the campus data network via an Ethernet card. Thee is also wireless access in all dorms.Faculty and Staff computers will be installed by ITS with a network connection.
Question 7: How do I get on the campus wireless network?
You should be able to connect to the “RMC” wireless throughout campus and must install the Agent.
· Launch a web browser the first time you attempt to connect to the wireless or a wired port on your computer.
· You will be prompted to login to a screen. Username= firstname+lastname Password=firstinitial+lastinitial+ last 4 digits of your student ID#
· Check the box to “Accept” the agreement.
· Click “Complete Registration”. The system scans your device.
· Click on “Install Agent”. Click “Reattempt Network Access”.
· Navigate to any webpage as usual.
If your system does not meet all the requirements – up-to-date antivirus and Windows updates are set to “automatic” - for our network, you will have limited internet access until you meet the criteria.